Does every rental come with FREE delivery and FREE pick up when finished?
Yes, this is what sets us apart from any other truck hire company. We offer FREE delivery and FREE pick up when finished to your specified location(s). Our unique way of truck hire makes saving time and money for all our customers.
What kind of truck do we rent?
All our trucks are late model automatic transmission and can be driven on an open car licence. No special truck licence required. Every truck comes with a hydraulic lift gate on the back making moving quick and easier. All our trucks are serviced regularly to the highest standard to ensure their reliability.
What is the size of the storage on the back of the truck?
Dimensions are 4.2 meters long, 2.1 meters wide, 2.1 meters height. In total 19 cubic meters.
Do the trucks come with FREE trolley, rope and blankets?
Yes, we go the extra mile by providing you with complimentary use of a 2 wheel trolley, rope and blankets with every rental.
What type of fuel is used and consumption?
All our trucks are diesel fuel only. The trucks use approximately 17 litres of fuel per 100 kilometers. The trucks have a 100 litre tank.
Do I have to return with a full tank of diesel fuel?
Yes, our trucks usually come with full tank of diesel fuel, we ask all customers to return full tank of diesel fuel. If the fuel level is not the same as pick up level a refueling charge will apply.
Is there a charge if I cancel my reservation?
No, there is no charge for cancellations if the reservation is cancelled 24hours prior to your rental. Less than 24 hours prior to your rental cancellation fee applies.
Is there a credit card security bond or holding deposit?
A pre-authorization security bond of $300 is required to your credit card. Your bank will hold the pre-authorization and will be released within 7 business days. For security purposes the credit card holder must have a credit card in their own name.
How does the insurance work?
All our trucks are covered by comprehensive insurance cover. We offer you a waiver to reduce the standard excess if you are involved in an accident. An excess reduction provides peace of mind in the event of an accident; it reduces your financial liability to a small manageable amount.
What age do I have to be to rent with Truck Hire QLD?
Drivers must be 25 years and older. Drivers aged 21 – 24 years old are permitted to hire subject to a daily surcharge and a $500 Credit Card Pre Authorization.
Is there an additional charge for more than one driver?
There are no surcharges for additional drivers over 25 years old. Drivers between 21-24 years old incur a surcharge. We do not allow drivers under 20 years old.
What should I do if I have an accident?
In the case that you have an accident, the first thing you should do is contact the police to complete an accident report. Once this has been done contact us.
What happens if I break down? Do you provide roadside assistance?
All our trucks have 24hr roadside assistance. Please call 1300 462 708. Roadside assistance covers you for events such as flat tyre assistance, battery assistance, vehicle lockout service, lost key replacement, out of fuel. Standard roadside service fees will apply.
Can we rent a truck for local, long term or one way long distance move?
Yes, we provide affordable truck rental prices for local moves, long term rentals and one way long distance moves. Call us or submit a
quote request for best prices.